Frequently Asked Questions
Everything you need to know about your Loop experience.
How do I choose the right size for my Loop earplugs?
Every set of Loop earplugs includes four sets of silicone ear tips in sizes XS, S, M, and L. We recommend trying all sizes to ensure a secure, comfortable fit that provides the best noise reduction.
When can I expect my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 100-day return policy. If you are not completely satisfied with your purchase, you can return your Loop earplugs for a full refund, even if you have tried them on.
How do I clean and maintain my earplugs?
To keep your Loops in top condition, wipe them down with a damp cloth or use a mild soap with water for the silicone tips. Ensure they are completely dry before placing them back in their carry case.
Do Loop earplugs come with a warranty?
Yes, all Loop products are covered by a 2-year limited warranty that protects against manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.